Is Apple Falsely Claiming Increased Storage Capacity for its Mobile Devices?

A Class action suit over false advertising of the memory in iPhones has Apple scrambling to explain. The newest update for iOS 8 is the root of the problem, as it eats into the memory of the phone, using the memory which is supposed to be available to the phone’s owner for their own storage.

Memory Problems

It’s not just a teensy bit of memory the new operating system is hogging…it’s almost a quarter of total memory on the device. Turns out the upgrade is memory hog and that has iOS users experiencing problems from the minute they start using the phone after it’s been updated.

Last December, a class action lawsuit was brought against the manufacturer, Apple, in California. The suit states that Apple “fails to disclose” to its customers that almost a quarter of the storage space on their devices would be taken over by the operating system, iOS 8.

Not only that, abut the case states that there’s a huge difference between what Apple says their customers will get in terms of storage, and the actual space that ends up being available to them.

To make matters seem worse, Apple pushes device owners to purchase more storage on the iCloud rather than attempting to ameliorate the problem.

So…How Much Memory Does iOS 8 Require?

The operating system, which is used on iPhones, iPads, and iPods, was updated last September. Almost immediately after the update, consumers reported having issues with their devices.

The updated, latest version of iOS 8 uses 1.1 GB of space. It needs 5.8 GB to install wirelessly. A lot of people couldn’t make space on their phones for the new update, and ended up deleting photos, apps, and more.

For users of the older 4S iPhone, matters were even worse. They were even advised not to download the update because the storage capacity on those older phones is even less. A 6 GB or 16 GB phone will probably have trouble with the new operating system.

Apple’s Solution is to Buy a New Phone

Apple will make $3 billion dollars when people with older models or models with less storage space upgrade in order to accommodate the memory-hogging iOS 8 operating system.

It costs an extra $100 to $200 to get an upgraded version of the iPhone 6, to get 64 GB or 128 GB models. The basic model comes with only 16 GB of storage.

Apple issues a new Operating System (OS) every year.

The Class Action Lawsuit

To quote the class action directly,

“In reality, nothing close to the advertised capacity of the Devices is available to end users. Indeed, the discrepancy between advertised and available capacity is substantial and beyond any possible reasonable expectation. For the Devices, the shortfall ranges from 18.1-23.1%”

The case also cites Apple for not disclosing to its consumers that the iOS 8 upgrade would take up so much memory, eating into their storage capacity.

Not only are consumers unable to store as much as they’d previously thought, but they are also reporting sluggish downloads, keyboard issues, and slow-as-molasses performance since the upgrade.

The final insult, of course, was the aggressively-marketed iCloud storage service, offered at a monthly fee to customer with storage issues.